Terms of service

1. Who we are
Eastwillow Global Trade operates eastwillowglobaltrade.com. The store is operated by EASTWILLOW 19 GLOBAL TRADE LLC, 524 COUNTRY LANE, ROLLING FIELDS, KY 40207, US. These terms apply to purchases and use of our store.

2. Orders and account information
You must be legally able to enter into a purchase agreement. Provide accurate contact, billing and delivery details, and use a payment method you are authorized to use. An order confirmation acknowledges receipt of your order. We may decline or cancel an order if payment cannot be verified, an item is unavailable or a material listing error prevents fulfillment. We will explain the issue and refund any payment collected for a canceled order.

3. Products and prices
We sell bench vises and related workholding tools as described on individual product pages. Check jaw width, opening capacity, material, weight and mounting requirements before ordering. Included items are identified in the listing; workshop furnishings shown for context are not included unless expressly stated.

Prices are in U.S. dollars (USD). Applicable sales tax and the final total are shown before payment. Standard shipping to eligible addresses is free. Price changes apply to future orders. We will not increase the price of a paid order without your agreement.

4. Changes and cancellations
Email info@eastwillowglobaltrade.com within 24 hours of placing an order to request a change or cancellation. Include your order number and the requested change. We cannot guarantee a change once an order has entered fulfillment or shipped. If cancellation is no longer possible, our Refund Policy applies. Approved cancellations are refunded to the original payment method within 5 business days. This request window does not limit rights arising from a shipping delay or applicable law.

5. Shipping, returns and refunds
Our Shipping Policy and Refund Policy form part of these terms. We deliver only to the contiguous 48 U.S. states, subject to the exclusions in our Shipping Policy. Estimated delivery is 4-9 business days. Return requests are accepted within 30 days after delivery under the conditions described in our Refund Policy.

6. Safe product use
Install and operate each vise according to its instructions. Use a suitable workbench and mounting hardware, observe the specified capacity and inspect the product before use. Do not use a damaged tool or modify it beyond the manufacturer's instructions. Product descriptions do not replace operating or safety instructions.

7. Website use and content
Do not misuse the website, interfere with its operation, submit fraudulent orders or access systems without authorization. Website content is owned by or licensed to its respective rights holders. Purchasing a product does not transfer rights to reproduce our website materials.

8. Responsibility and consumer rights
We are responsible for fulfilling our obligations under these terms and applicable law. To the extent permitted by law, we are not responsible for loss caused solely by misuse, unauthorized modification or failure to follow product instructions. Nothing in these terms excludes rights, warranties or liability that cannot lawfully be excluded.

9. Governing law and updates
These terms are governed by Kentucky law and applicable federal law, without restricting mandatory consumer protections that apply to you. Updated terms apply prospectively. The terms in effect when your order was placed govern that order.

10. Contact
Email: info@eastwillowglobaltrade.com
Phone: 【--】
Address: 524 COUNTRY LANE, ROLLING FIELDS, KY 40207, US
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays.