Payment Policy
1. Currency
All store prices and payments are in U.S. dollars (USD).
2. Payment methods
Available payment methods are displayed at checkout. Depending on availability, these may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay and Google Pay. A method is accepted only when it appears as an available option for your order.
3. Order total
The product price, applicable sales tax and final order total are shown before you submit payment. Standard shipping to eligible destinations is $0.00 USD. We do not add an undisclosed store handling fee after checkout.
Your card issuer may apply its own charges, such as currency conversion fees, where relevant. These are determined by your issuer.
4. Payment processing
Payment must be successfully authorized and confirmed before an order is processed. Payment details are submitted through checkout and handled by the applicable payment provider. Never email us your full card number, security code or banking password.
5. Declined or unverified payments
If a payment is declined, check your billing information and contact your card issuer or use another available payment method. We may contact you if an order requires verification. We will cancel and refund any collected payment if we cannot fulfill the order.
6. Refunds
Approved refunds and approved order cancellations are returned to the original payment method within a maximum of 5 business days. For return eligibility and shipping costs, see our Refund Policy. We do not charge a restocking fee.
7. Payment questions
Store: Eastwillow Global Trade
Operator: EASTWILLOW 19 GLOBAL TRADE LLC
Email: info@eastwillowglobaltrade.com
Phone: 【--】
Address: 524 COUNTRY LANE, ROLLING FIELDS, KY 40207, US
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays.