Shipping policy

1. Delivery area
We ship only to addresses in the contiguous 48 U.S. states.

We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

2. Shipping cost
Standard shipping is free: $0.00 USD for eligible orders. Any applicable sales tax is shown separately at checkout before payment.

3. Order processing and daily cutoff
Orders are processed Monday-Friday, 9:00 AM-6:00 PM (UTC-5). The daily order cutoff is 6:00 PM (UTC-5). Orders received after the cutoff, on weekends or on U.S. federal holidays enter processing on the next business day.

Processing takes 1-2 business days after your order and payment are confirmed. Business days are Monday-Friday, excluding U.S. federal holidays.

4. Transit and estimated delivery
Processing time: 1-2 business days.
Transit time after dispatch: 3-7 business days.
Estimated total delivery time: 4-9 business days.

These are estimates, not guaranteed delivery dates. Orders received outside processing hours begin on the next business day. Weather, carrier disruptions and other circumstances can affect delivery. If a delay affects your order, contact us for assistance.

If we cannot ship within the promised processing period, we will notify you, provide an updated shipping estimate and offer the choice to wait or cancel for a full refund. We will obtain any consent required for a delay and cancel and refund when required by law.

5. Carriers and tracking
Depending on the shipment and destination, carriers may include USPS, DHL, UPS or FedEx. We select the carrier; a particular carrier is not guaranteed.

We email tracking information after dispatch. Allow 24-48 hours for the first tracking update to appear after dispatch. If tracking remains unavailable after that period, email us with your order number.

6. Address changes and cancellations
Contact us within 24 hours of placing your order to request an address change or cancellation. Changes depend on the order's fulfillment status and cannot be guaranteed after dispatch. Check the delivery address carefully before submitting your order.

7. Missing, delayed or damaged deliveries
If your parcel is missing, substantially delayed or marked delivered but cannot be located, email info@eastwillowglobaltrade.com. We will investigate with the carrier and help resolve the issue. A confirmed lost or undeliverable order will be refunded where appropriate; you will not be required to resolve a carrier claim on your own.

Inspect your order on arrival. Please report damage, defects or an incorrect item within 3 days after delivery and retain the packaging if possible. Include photographs when available. This reporting request does not remove rights provided by law or automatically invalidate an otherwise eligible claim.

8. Shipping support
Store: Eastwillow Global Trade
Email: info@eastwillowglobaltrade.com
Phone: 【--】
Business address: 524 COUNTRY LANE, ROLLING FIELDS, KY 40207, US
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays.