Refund policy

1. Return period
You may request a return within 30 days after receiving your order. Email info@eastwillowglobaltrade.com with your order number, the item you wish to return and the reason. A request submitted within the return period remains timely while you await our instructions.

2. Change-of-mind returns
For a change-of-mind return, the product must be unused, complete and in its original condition, with all supplied parts and accessories. You may open the packaging to inspect the item.

A vise that has been installed and used for clamping, altered or damaged through use does not qualify as an unused change-of-mind return. This condition does not exclude valid claims for a defect, shipping damage or an incorrect item.

Use the original packaging when available, or equally protective packaging suitable for a heavy metal tool. Do not ship a vise loosely in a carton.

3. Damaged, defective or incorrect items
Please inspect the item upon delivery and contact us within 3 days if it arrives damaged, has a quality problem or is not the item ordered. Include your order number and a description of the issue; photographs of the item and packaging help us assess the problem.

Do not use a damaged or unsafe tool. Reporting an issue after 3 days does not automatically remove your statutory rights or invalidate an otherwise eligible claim.

4. How to return an item
Contact us before sending a return so we can provide instructions and confirm the appropriate shipping arrangement. We may request reasonable information to identify the order and assess the issue.

Once instructions are provided, pack the product securely with its supplied parts and include your order number. Keep the return tracking number and proof of shipment. If your return request is declined, we will explain the reason.

Return address:
Eastwillow Global Trade
524 COUNTRY LANE
ROLLING FIELDS, KY 40207
US

5. Return shipping and fees
If you change your mind or order the wrong item, you pay the return shipping cost. The amount depends on the packed weight, dimensions, carrier and shipping origin. Because bench vises are heavy, obtain a carrier quote before arranging your return.

For confirmed quality problems, shipping damage or an item we sent incorrectly, Eastwillow Global Trade pays the reasonable return shipping cost. We will provide a prepaid label or arrange another no-cost return method. Contact us before paying for shipping in these cases.

We do not charge a restocking fee. We do not deduct an outbound shipping charge from a refund when the original order qualified for free standard shipping.

6. Inspection and refunds
We inspect returned items and notify you of the refund decision. Once approved, the refund will be returned to your original payment method within a maximum of 5 business days. Eligible refunds include the amount paid for the returned item and any associated refundable sales tax.

If we authorize a refund without requiring the item to be returned, the same refund timeframe applies. If your approved refund has not appeared after 5 business days, contact us so we can trace it with the payment provider.

7. Exchanges
We do not offer direct exchanges. To obtain a different item, request a return under this policy and place a separate order for the item you want.

8. Order cancellations
Email us within 24 hours of placing an order to request cancellation. Cancellation depends on fulfillment status and is not guaranteed after dispatch. Approved cancellations are refunded to the original payment method within 5 business days. Rights relating to delayed shipment or other legal remedies are not limited by the 24-hour request window.

9. Contact and legal rights
Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.

Email: info@eastwillowglobaltrade.com
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays.