FAQ

1. What does Eastwillow Global Trade sell?
We sell hardware and workholding tools. Our current collection focuses on bench vises, including cast iron, ductile iron, all-steel and rotating-head designs.

2. How do I choose a bench vise?
Compare jaw width, maximum opening, throat depth, material, product weight and mounting requirements. Check the individual listing and make sure your workbench can support the vise and the intended work. A wider jaw does not automatically mean a higher clamping capacity.

3. What is the difference between jaw width and maximum opening?
Jaw width is the width of the gripping face. Maximum opening is the largest permitted distance between the opposing jaws. These measurements describe different limits; check both when choosing a vise.

4. Does every vise have a rotating head or pipe jaws?
No. Features vary by product. A swivel base changes the vise's direction on the bench; a rotating head changes the jaw assembly's orientation. Refer to the listing for the features of the specific item.

5. Are the workbench and mounting hardware included?
The workbench and workshop furnishings shown in scene images are not included unless expressly stated. Check the listing for included components. Mounting hardware must suit both the vise and the workbench; contact us before ordering if the package contents are unclear.

6. Where do you deliver?
We deliver to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

7. How much is shipping?
Standard shipping to eligible destinations is free: $0.00 USD. Applicable sales tax is displayed at checkout.

8. How long does delivery take?
Order processing takes 1-2 business days. Transit after dispatch takes 3-7 business days. Estimated total delivery is 4-9 business days. Business days exclude Saturdays, Sundays and U.S. federal holidays.

9. What is the daily order cutoff?
The cutoff is 6:00 PM (UTC-5), Monday-Friday. Orders received after the cutoff or on a closed day enter processing on the next business day.

10. Which carriers do you use, and when does tracking update?
Carriers may include USPS, DHL, UPS or FedEx. We email tracking after dispatch. The first tracking update may take 24-48 hours to appear. Contact us if it remains unavailable after that period.

11. Can I change or cancel an order?
Email us within 24 hours of ordering. We will check the fulfillment status and confirm whether the request can be completed. Changes and cancellations are not guaranteed after dispatch. Approved cancellations are refunded within 5 business days.

12. What if my order is damaged, defective or incorrect?
Please contact us within 3 days after delivery with your order number and a description of the issue. Photographs help when available. Do not use a damaged tool. For confirmed issues caused by the product or our fulfillment, we pay the return shipping cost. The 3-day reporting request does not remove your legal rights.

13. Can I return an item if I change my mind?
Yes. Request a return within 30 days after receiving it. The product must be unused, complete and in its original condition. Opening the packaging for inspection is allowed. You pay return shipping for a change of mind. We do not charge a restocking fee.

14. Where should I send a return?
First contact us for return instructions. The return address is 524 COUNTRY LANE, ROLLING FIELDS, KY 40207, US. Pack the vise securely using packaging suitable for a heavy metal item.

15. When will I receive my refund?
Approved refunds are returned to the original payment method within a maximum of 5 business days. If the credit has not appeared after that period, contact us so we can trace it.

16. Do you offer exchanges?
We do not offer direct exchanges. Return the eligible item under our Refund Policy and place a separate order for the item you want.

17. Which payment methods can I use?
Use the payment methods shown at checkout. Available options may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay and Google Pay.

18. How do I contact customer service?
Email: info@eastwillowglobaltrade.com
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays.